Frequently Asked Questions
Everything you need to know about your RubiaWear order.
What is the processing time for my order?
Most orders are processed and shipped within 2-4 business days. During peak season or new collection launches, please allow up to 7 business days for our team to carefully prepare your package.
Do you offer international shipping?
Yes, we ship RubiaWear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How do I care for my RubiaWear apparel?
To maintain the longevity of our technical fabrics, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid bleach, ironing, or tumble drying to prevent damage to the elasticity.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain items like intimate apparel may be final sale.
Can I exchange an item for a different size?
We offer easy exchanges for different sizes depending on stock availability. Simply visit our returns portal to start the process and secure the replacement size before it sells out.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through select providers at checkout.